In the Limelight (2 day presentation skills)
- Please note this workshop is for those who have some presenting experience and would like to finetune their skills. It is suitable for those who present from 1 to 1000. This is an intense and fast paced course where you present, are filmed and critiqued up to 8 times
- Delivered in house
- Numbers limited to 6 per group
Learning Outcomes
- Skill to research and structure a presentation
- Confidence in using a template to develop a connecting flow of information
- Increased understanding of different audience and personality types to manage audience expectations
- Be able to manage different environments
- Increased skill in effective openings and closings
- Understand effective use of visual aids such as PowerPoint and other sensory tools to enhance the presentation
- Increased awareness in using voice more effectively
- Understanding techniques to use body language more effectively
- Recognise how adults digest information and develop strategies to keep the audience interested
- Use advanced persuasive language and sounds to effectively liven your presentations
- Increased confidence when presenting
Precision Planning
Phase One |
Relate
- 4 styles in which people take in information
- Understand your presenting style
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Anticipate
- What stops your message getting through?
- Eliminating physical and mental blocks
- Managing questions from the audience
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Focus
- Develop your purpose and then your promise
- What do you want them to think, feel and do?
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Killer Content
Phase Two |
Simplify
- Drill down content
- Learn the 3 x 3 principle – less is more
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Engage
- Openings and closings
- Story telling
- Using metaphors
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Organise
- Develop a logical flow
- Think on your feet
- Use a presentation planner
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Dynamic Delivery
Phase Three |
Animate
- Anxiety to energy
- Non verbal communication
- Movement on stage
- Visual aids
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Articulate
- Voice – tone, pitch, pace, volume
- Verbal dynamics
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Illuminate
- Revise and practice skills for retained learning
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In the Limelight Essentials (1 day presentation skills)
- This workshop is designed for those who have little or no experience presenting, who may present to colleagues in the workplace and other one on one situations as well as small groups
- Please note this one day workshop is designed as an introduction to presentation skills and exercises are paced and presented at the appropriate level
- Delivered in house
- Numbers limited to 6 per group
Learning Outcomes
- Increased confidence presenting to small groups
- Understand strategies to combat nerves
- Identify different types of communication styles
- Increased skill at preparing content and using a structure
- Strategies to engage an audience
- Skill to prepare effective PowerPoint slides to aid presentation
Relate
- 4 styles in which people take in information
- Understand your presenting style
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Focus
- Develop your purpose for speaking
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Simplify
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Perform
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Organise
- Use a presentation planner
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Engage
- Openings & closings
- Visual aids incl PowerPoint
- Connecting with your audience
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Don’t Upset the Apple Cart (1 day essential communication skills)
Learning Outcomes
- Increased awareness of the differences in communication styles
- Be able to recognise each type
- Increased confidence in dealing with different personality types
- Increased respect for our differences
- Develop skills that help build our emotional awareness of self and others
- Improved skills for dealing with the opposite gender
- Deliver clear messages using your voice and language
- Understand the importance of body language in communication
Investigate
- Why we need to be good communicators
- Background to emotional intelligence – why it matters
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Cultivate
- Grow your relationships through understanding 4 fundamental Fruit types and their characteristics
- How to recognise each type through looks, voice and deeds
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Diversify
- Skills for understanding and communicating with the opposite gender
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Influence
- Each Fruit types hot buttons when you want to persuade
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Eliminate
- Get rid of the barriers that prevent effective communication
- Dealing with each Fruit type when things are tense
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Connect
- Getting through
- Use your voice
- Use language effectively
- Non verbal skills
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The Grapes of Wrath (1 day handling difficult people)
- Delivered in house
- 12 participants per course
Learning Outcomes
- Recognise how personal values and point of view influence behaviour
- Develop positive influencing techniques
- Understand how different personalities behave under pressure
- Increased skills in respecting differences
- Strategies for responding to difficult behaviour
- Increased skill at remaining cool under pressure
See
- How we view confrontation
- What we define as difficult
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Know
- So how do we know we’re right and they’re not?
- How culture and thinking can bind us to one point of view
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Act
- Understand why we behave according to our own rules
- How we can be more influential
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Identify
- Examine different personality types and what their potential trouble spots are
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Challenge
- Your barriers to types of people, and behaviour
- Strategies for overcoming your difficult people
- Assertiveness techniques
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Commit
- To change your own thought patterns and behaviour for less stress in your life
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Fruit Smoothies (1 day customer care)
- Delivered in house
- 12 participants per class
Learning Outcomes
- Identify customer needs more effectively
- Learn skills to develop customer solutions
- Develop influence strategies to deal with complaints
- Demonstrate a range of techniques to build customer relationships
- Develop a range of skills to connect and engage your customer
Consider
- Examine the importance of your role in your organisation
- What does customer service mean these days?
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Relate
- Examine different personality types so you know yourself, your internal and your external customers better
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Discover
- What do they really want? Get good at listening, questioning and telephone skills
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Connect
- Use the unbeatable trinity of empathy, assertiveness and proactivity
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Influence
- Learn techniques to deal with complaints and retain the customer
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Imagine
- Left and right brain problem solving techniques
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Use Your Melon (2 day negotiation skills)
Learning Outcomes
- understand benefits of a win win attitude
- identify negotiation styles and their hot buttons
- identify the persuasion model and demonstrate persuasive skills
- use the negotiation model
- be able to use a negotiation planner
- build more effective relationships
- develop skills for uncovering needs
- increased skills at appropriate strategies for certain situations
- confidence to deal with objections
GET READY
Section One |
Anticipate
- Understand your own negotiating style
- 4 styles of negotiation; understanding others
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Influence
- Win/win philosophy
- Art of persuasion
- The Influence Model
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Research
- The Negotiation Model
- Negotiation planner
- What’s gone before
- Gather the facts
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GAME ON
Section Two |
Connect
- Building rapport
- Verbal communication
- Non verbal communication
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Discover
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Perform
- Handling objections
- Tactics & strategies
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Top Bananas (2 day Emerging Leadership)
- This workshop is designed for those new to or recently promoted into a leadership role
Delivered in house
- 12 participants per group
Learning Outcomes
- identify the key responsibilities of a team leader
- identify leadership styles including your own, and determine the effect on others
- understand self and your team better through Fruit personality styles
- differentiate between leadership and management
- improve productivity and effectiveness through delegation and self organisation
- develop strategies to manage change in the workplace
- recognise different people need different strategies when it comes to solving difficult situations
- increased confidence at problem solving
Educate
- What do we need in a current leader?
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Appreciate
- Understanding 4 Fruit personalities and how this applies to leadership styles
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Differentiate
- Leaders vs. managers
- Building credibility
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Motivate
- Theories and practice in team motivation
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Guide
- Listening
- Giving feedback
- Coaching
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Delegate
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Communicate
- Presenting to your team
- Persuasion and influence
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Create
- Solve problems creatively
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Innovate
- New ideas
- Selling change
- Implement change
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Fruits of Our Labour (2 day essential selling skills)
Learning Outcomes
- Knowledge to modify sales behaviour for different personality types
- Recognise the importance of first impressions and building rapport
- Develop skills to uncover needs accurately through improved questioning skills
- Increased confidence to handle objections and negotiate
- Identify and use strategies to close a sale
- Develop strategies to build long term relationships
Communicate
- First impressions phone & face to face
- Verbal skills
- Non verbal skills
- Building rapport
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Accelerate
- Fast forward with an understanding of 4 different types of buyer behaviour
- Who likes to be sold to and how
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Discover
- Uncover customer needs with superior listening and questioning skills
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Collaborate
- Handle objections
- Negotiate for a win on both sides
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Commit
- Gain commitment towards close
- Always move forward
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Sustain
- Build the foundation for long term, mutually beneficial relationships
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Fruit Salad (Half Day Team Building)
When your team isn’t running quite as smoothly as you’d like, take some time out to look at each other’s differences and see how you can use them to work together with less stress
- Delivered in house
- Flexible numbers of participants
Learning Outcomes
- Increased respect for others' differences
- Understand ways to work more effectively with others
Stimulate
- Open your mind to
other points of view
- Introduce background
to personality
profiling
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Cultivate
- Identify different personality preferences
- Learn how to recognise them
- Strategies to work with others not like you
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Collaborate
- Work together on a
project to practice
new team skills
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